ZipZy® — Legal

Legal

The policies governing use of the ZipZy® Services. They share a single set of definitions and refer to one another, so the suite reads as one agreement rather than nineteen separate documents.

Terms of ServiceThe master agreement governing your use of the Services.Privacy PolicyHow we collect, use, share, and protect personal data.Acceptable Use PolicyWhat is and is not permitted on the platform.Cookie PolicyCookie categories, consent, retention, and how to manage them.Refund PolicyRefund windows, exceptions, chargebacks, and duplicate payments.Billing PolicyInvoices, GST, renewals, failed payments, and price changes.Data Processing AddendumProcessor terms for business customers, with SCCs and security measures.Security PolicyThe controls protecting the platform and the data entrusted to us.Service Level AgreementAvailability targets, service credits, and support response times.API TermsKeys, authentication, rate limits, caching, and developer obligations.AI Usage PolicyHow AI Features work, their limits, and how they may be used.Copyright PolicyReporting infringement, counter-notices, and repeat infringers.Trademark PolicyUsing the ZipZy® brand, and reporting trademark abuse.Community GuidelinesThe behavioural standard expected in ZipZy® spaces.Subprocessor List PolicyThe third parties we engage, and how changes are notified.Data Retention PolicyHow long data is kept, and how deletion works.Vulnerability Disclosure PolicyScope, rules of engagement, and safe harbour for security researchers.Law Enforcement Request PolicyHow we handle government, court, and private-party requests.Compliance StatementOur regulatory position and certification status.