ZipZy® Community Guidelines

These Guidelines apply to all Customers, Users, Workspace Administrators, developers, partners, community contributors, event attendees, and anyone interacting with ZipZy® Services or our team, regardless of whether they use a paid or free subscription.

They apply across both public and private communication channels and, where appropriate, to conduct outside our platform that directly affects the safety of ZipZy® users or the integrity of our community.

ZipZy® is a professional business platform. Every interaction should reflect the following principles:

1. Be Professional. Communicate with the same professionalism you would expect in a workplace or business relationship.
2. Be Respectful. Challenge ideas respectfully without attacking individuals.
3. Be Honest. Represent yourself, your organisation, and your intentions truthfully.
4. Be Responsible. Consider the impact your words, actions, and published content may have on others.

• Keep conversations relevant to the community or channel in which they occur.
• Communicate clearly and courteously. Strong opinions are acceptable; personal contempt is not.
• Recognise that participants may speak different native languages and interpret written communication differently.
• Accept corrections professionally and acknowledge mistakes when appropriate.
• Respect the time of others by searching existing resources, avoiding duplicate discussions, and providing sufficient context when requesting assistance.
• Follow moderator instructions and any additional rules that apply within specific communities, events, or workspaces.

ZipZy® is committed to maintaining a professional environment where everyone is treated with dignity and respect regardless of background or identity.

4.1 Equal Respect. Every participant deserves equal respect regardless of caste, religion, race, ethnicity, nationality, language, sex, gender identity or expression, sexual orientation, disability, neurodivergence, age, appearance, education, seniority, or socioeconomic status.

4.2 No Discrimination. Do not use slurs, stereotypes, degrading language, discriminatory remarks, or jokes targeting protected characteristics or individuals.

4.3 Identity. Respect the names and pronouns individuals choose for themselves. Repeated and deliberate refusal intended to harass another person is not acceptable.

4.4 Inclusive Participation. Do not gatekeep discussions or discourage newcomers. Questions from beginners are welcome, and experienced members are encouraged to assist respectfully.

4.5 Professional Environment. Sexualised language, explicit imagery, inappropriate profile content, usernames, workspace names, or unwelcome advances are not appropriate within the ZipZy® community.

Protecting the safety of our users, employees, partners, and community members is one of our highest priorities.

5.1 Threats and Violence. Do not threaten, intimidate, encourage, glorify, or incite violence against any individual or group, whether seriously or as a joke.

5.2 Harassment. Do not repeatedly contact someone who has asked you to stop, pursue them across multiple channels, or organise harassment campaigns or targeted pile-ons.

5.3 Personal Information. Never publish, threaten to publish, or misuse another person's private information, including addresses, telephone numbers, identity documents, financial information, or family details without lawful authority.

5.4 Child Safety. Content involving the exploitation, abuse, trafficking, or sexualisation of minors is prohibited and will result in immediate account termination and referral to appropriate authorities where required by law.

5.5 Self-Harm. Do not encourage, instruct, promote, or glorify self-harm, suicide, or eating disorders. Where you believe someone is in immediate danger, contact local emergency services and notify abuse@zipzy.in.

• Respect the privacy and confidentiality of other people and organisations.
• Do not disclose personal information without appropriate authority or lawful basis.
• Do not publish screenshots of private conversations, support tickets, or internal workspaces without permission.
• Never post passwords, API keys, access tokens, customer databases, or confidential business information in public channels.
• Remember that shortened links, QR codes, hosted pages, and similar public resources may be accessible to anyone possessing the URL.
• Respect any confidentiality obligations owed to employers, customers, partners, and users.

• Do not impersonate another individual, organisation, government agency, or ZipZy® representative.
• Accurately represent your role, qualifications, employer, and affiliations.
• Disclose material commercial relationships when recommending products or services.
• Do not create fake accounts, fake testimonials, fake reviews, or coordinated inauthentic engagement.
• Avoid using community spaces primarily for advertising or repetitive promotional activity.
• Where AI tools substantially contributed to published content, disclose that fact where it would reasonably matter to your audience.

8.1 Professional Use. Shared Workspaces belong to the organisation operating them. Workspace Administrators may access and manage Workspace content as part of their responsibilities.

8.2 Authorised Access. Do not remove, modify, export, or misuse another person's work or organisational information without authorisation.

8.3 Administrative Responsibilities. Administrative privileges must only be exercised for legitimate operational purposes and consistently with organisational policies.

8.4 Workplace Policies. Where a Workspace belongs to an employer or organisation, those policies apply in addition to these Community Guidelines. Where standards differ, the stricter requirement generally applies.

8.5 Internal Disputes. We do not arbitrate internal organisational disagreements regarding Workspace ownership or administration except where required to determine account ownership under our Terms of Service.

Our support, engineering, moderation, sales, and customer success teams are committed to treating every customer professionally and respectfully. We expect the same standard of conduct in return.

9.1 Respectful Communication. Do not direct abuse, threats, harassment, discriminatory language, or sexually inappropriate comments toward any member of our team.

9.2 Product Frustration. We understand that technical problems and service disruptions can be frustrating. Constructive criticism and firm feedback are welcome; personal attacks are not.

9.3 Escalation. Where abusive behaviour continues after a warning, we may limit communication to a single channel, suspend support access, or terminate the associated Account depending on the severity of the conduct.

The following behaviour is prohibited across all ZipZy® Services, communities, events, and communication channels:

• Harassment, bullying, stalking, intimidation, or targeted harassment campaigns.
• Hate speech, discriminatory conduct, slurs, or degrading content.
• Threats of violence, incitement, or glorification of violent acts.
• Sexual harassment, unwanted sexual content, or sexually explicit conduct.
• Publishing or threatening to publish another person's private information (doxxing).
• Impersonating another person, organisation, or public authority.
• Content exploiting, abusing, or endangering children.
• Encouraging or assisting self-harm or suicide.
• Spam, repetitive advertising, scams, or persistent off-topic disruption.
• Creating fake accounts or coordinated inauthentic activity.
• Attempting to evade suspensions, restrictions, or moderation actions.
• Retaliating against anyone who submits a good-faith report.
• Any conduct prohibited by the Acceptable Use Policy.

If you believe these Community Guidelines have been violated, report the matter to abuse@zipzy.in.

Reports should include as much relevant information as possible:

1. Where the incident occurred (workspace, URL, event, or communication channel).
2. The individuals or organisations involved, where known.
3. A clear description of what happened.
4. The date, time, and applicable timezone.
5. Supporting evidence such as screenshots, message links, timestamps, or recordings where available.
6. Whether anyone appears to be in immediate danger.

11.1 Acknowledgement. We normally acknowledge reports within 24 hours. Safety-critical matters receive immediate attention.

11.2 Confidentiality. Reporter identities are treated confidentially except where disclosure is legally required or necessary to investigate the matter fairly.

11.3 No Retaliation. Retaliation against anyone making a good-faith report is itself considered a serious violation of these Guidelines.

11.4 Emergencies. Where there is an immediate threat to life or safety, contact local emergency services before notifying ZipZy®.

11.5 Good-Faith Reports. Knowingly submitting false, misleading, or malicious reports may itself result in enforcement action.

When evaluating reported conduct, we consider severity, intent, history, impact on affected individuals, and whether the behaviour continued after intervention.

12.1 Notification. Where appropriate, we notify affected individuals that action has been taken, subject to privacy, legal, and security considerations.

12.2 Refunds. Enforcement action under these Community Guidelines does not create any entitlement to refunds. Refund eligibility is governed by the Refund Policy.

12.3 Ban Evasion. Creating or using another Account to evade suspension or termination may result in immediate closure of all associated Accounts.

If you believe an enforcement decision under these Community Guidelines was made in error, you may submit an appeal to abuse@zipzy.in.

Your appeal should include the reference number (if available), an explanation of why you believe the decision was incorrect, and any supporting evidence that was not previously considered.

13.1 Independent Review. Appeals are reviewed by a team member who was not responsible for the original enforcement decision wherever reasonably practicable.

13.2 Response Times. We generally acknowledge appeals within 2 business days and aim to provide a decision within 7 business days.

13.3 Final Decisions. Decisions relating to child safety, credible threats of violence, or matters involving law enforcement may be final and not subject to further internal review.

We may update these Community Guidelines from time to time to reflect changes in our Services, community needs, legal obligations, or moderation practices.

Material changes generally become effective 30 days after publication unless a shorter implementation period is necessary to prevent abuse, protect users, comply with legal obligations, or address immediate safety concerns.

The "Last Updated" date shown at the beginning of these Guidelines will always indicate the most recent revision.

Postal Address
Pranava Company Group (ZipZy®)
62, Mandola, Loni
Ghaziabad, Uttar Pradesh 201102
Bharat (India)

Related Policies: Terms of Service • Acceptable Use Policy • Privacy Policy • Copyright Policy • Trademark Policy.

Community participation is a privilege, not a right. We reserve the right to take reasonable action necessary to protect the safety, integrity, and professionalism of the ZipZy® community.