ZipZy® Billing Policy

1.1 Each Workspace has a billing owner responsible for payment, billing contact details, and tax registration information.

1.2 You must keep billing contact details, legal entity name, billing address, GSTIN, and payment method current. Notices relating to invoices, renewals, and payment failures are sent to the billing contact email.

1.3 Billing information must reflect the legal entity or individual that will pay. Invoices are issued to the entity named in the billing profile at the time the invoice is generated.

2.1 Basis of Charge. Fees are charged for access to the Services for the Subscription Term, based on the plan and entitlements purchased, not on actual consumption, unless a metered component is expressly described.

2.2 Components. A subscription may include: a base platform fee; per-seat fees; module fees (for example, HRMS, Messaging, CRM); metered components (for example, messages delivered, AI credits, API request volume); and pass-through third-party costs (for example, telecom or domain charges), each identified separately on the invoice.

2.3 Currency. Indian Customers are billed in INR. Where another currency is offered, the currency selected at checkout applies for the Subscription Term. Currency cannot be changed mid-term.

2.4 Billing Cycles. Monthly plans are billed on the same calendar day each month; where a month lacks that day, the last day of the month is used. Annual plans are billed on the anniversary of the initial purchase date.

3.1 Provider. All online payments are processed by Razorpay. We do not receive or store full card numbers, CVV, UPI PIN, or bank credentials. See the Privacy Policy.

3.2 Accepted Methods. Credit and debit cards, UPI (including autopay mandates), net banking, and supported wallets. Enterprise Customers may pay by NEFT/RTGS bank transfer against an invoice.

3.3 Authorisation. By providing a payment method for a recurring plan, you authorise us and our payment provider to charge that method for all fees due, including renewals, seat additions, overages, and applicable taxes, until the subscription is cancelled or the mandate revoked.

3.4 e-Mandates. Recurring card and UPI payments in India are subject to RBI e-mandate rules, including pre-debit notification and per-transaction limits. Where a transaction exceeds the mandate limit, additional authentication may be required and payment may need to be completed manually.

3.5 Revocation. Revoking a mandate at your bank does not cancel your subscription. Cancel through your Account settings; otherwise fees continue to accrue and the Account may be suspended for non-payment.

4.1 Issuance. A tax invoice is generated for every successful charge and is available for download from the billing section of your Account. A copy is emailed to the billing contact.

4.2 Contents. Invoices include: our legal name, address, and GSTIN; your legal name, billing address, and GSTIN where provided; invoice number and date; place of supply; HSN/SAC code; line-item description of each charge with quantity and rate; the gross amount; any discount applied; the taxable value; the applicable CGST/SGST or IGST rate and amount; and the total payable.

4.3 Corrections. Invoices cannot be edited after issuance. Corrections are made by issuing a credit note and a revised invoice, subject to the limits imposed by GST law.

4.4 Archive. Invoices remain available in your Account for the life of the Account and are retained by us for 8 years as required by Indian tax and company law.

5.1 Rate. GST is charged at the prevailing statutory rate on supplies to Customers in India.

5.2 GSTIN. To claim input tax credit, add a valid GSTIN and the exactly matching registered legal name to your billing profile before the invoice is generated. Invoices already issued cannot be amended to add a GSTIN beyond the period permitted by law.

5.3 Place of Supply. Determined by your registered address. Intra-state supplies attract CGST and SGST; inter-state supplies attract IGST.

5.4 Export of Services. Supplies to Customers outside India may be treated as export of services where the statutory conditions are met, in which case GST is not charged. You must provide accurate address and tax residency information.

5.5 Withholding Tax (TDS). Where you are required to deduct tax at source, you may do so and must furnish a valid TDS certificate (Form 16A) within the statutory timeline. Amounts deducted without a certificate remain due and payable, and the Account may be suspended for the shortfall.

5.6 Other Taxes. You are responsible for all other applicable taxes, duties, and levies, excluding taxes on our net income.

6.1 Auto-Renewal. Subscriptions renew automatically for a term of equal length at the then-current price applicable to your plan.

6.2 Reminders. We send a renewal reminder at least 14 days before an annual renewal and at least 3 days before a monthly renewal, and any pre-debit notification required by RBI rules.

6.3 Turning Off Auto-Renewal. Disable auto-renewal in your Account settings at any time before the renewal date. Access continues to the end of the paid term.

6.4 Renewal Pricing. Promotional or introductory pricing applies only to the term for which it was granted. Renewal is at standard list price unless otherwise agreed in writing.

7.1 Upgrades. Take effect immediately. You are charged a prorated amount for the remainder of the current billing period, and the new plan price applies from the next cycle.

7.2 Downgrades. Take effect at the start of the next billing period. No refund or credit is issued for the difference in the current period. Features, entitlements, and historical analytics exceeding the lower plan's limits may become unavailable.

7.3 Adding Seats. Charged immediately on a prorated basis and folded into the next renewal.

7.4 Removing Seats. Takes effect at the next renewal. No mid-term refund.

7.5 Module Changes. Adding a Service module follows the upgrade rules; removing one follows the downgrade rules and may result in loss of module-specific data after the retention window in the Data Retention Policy.

8.1 Monitoring. Usage against entitlements is visible in your Account. We send notifications at approximately 80% and 100% of a metered entitlement.

8.2 Behaviour at Limit. Depending on the entitlement, exceeding a limit may result in soft throttling, blocking of further consumption until the next cycle, or automatic overage billing where overage pricing has been disclosed and accepted.

8.3 Overage Billing. Overages are billed in arrears on the next invoice at the published overage rate.

8.4 Measurement. Our systems of record are authoritative for usage measurement. Usage records are available on request.

9.1 Retry Schedule. If a charge fails, we retry on approximately day 1, day 3, day 5, and day 7 after the failure, notifying the billing contact each time.

9.6 Restoration. Paying the outstanding balance during the restriction or suspension period restores service, typically within one hour of payment confirmation.

10.1 Invoice-based payments are due within 15 days of the invoice date unless the Order Form specifies otherwise.

10.2 Undisputed overdue amounts may bear interest at 1.5% per month (18% per annum) or the maximum permitted by law, whichever is lower, calculated from the due date.

10.3 We may recover reasonable costs of collection, including legal and agency fees, for undisputed overdue amounts.

10.4 We may withhold delivery of new features, seats, or modules while an undisputed balance is overdue.

11.1 Notice. We may change list prices. Existing Customers receive at least 30 days' notice before a price change takes effect.

11.2 Application. Price changes apply from the next renewal after the notice period. Prices are never increased mid-term for a committed Subscription Term.

11.3 Your Options. If you do not accept a price increase, cancel before the renewal date. Continued use after the effective date constitutes acceptance.

11.4 Tax Changes. Changes in statutory tax rates apply immediately as required by law and are not treated as price changes.

11.5 Third-Party Pass-Through. Increases in third-party pass-through costs (for example, telecom messaging rates) may be applied with 15 days' notice.

12.1 Raising a Dispute. Notify billing@zipzy.in within 30 days of the invoice date, identifying the invoice number, the disputed line items, the amount, and the reason.

12.2 Effect. Undisputed portions of the invoice remain payable by the due date. We will not suspend the Account for a good-faith disputed amount while an investigation is open.

12.3 Investigation. We acknowledge within 2 business days and resolve within 10 business days. Where a dispute is upheld, we issue a credit note and refund or credit the amount under the Refund Policy.

12.4 Our Errors. Charges resulting from our billing system error are corrected in full regardless of the 30-day window, once verified.

12.5 Escalation. Unresolved disputes may be escalated to grievance@zipzy.in.

13.1 Types. Credits may be issued as service credits under the Service Level Agreement, as goodwill, as promotional balances, or to correct a billing error.

13.2 Application. Credits are applied automatically to the next invoice, reducing the amount payable. Credits apply to fees only and, where legally required, GST is calculated on the net amount after credit.

13.3 Limitations. Credits have no cash value, are non-transferable between Accounts or entities, cannot be exchanged for money, and are not refundable.

13.4 Expiry. Unless stated otherwise when issued, credits expire 12 months after issuance or on Account closure, whichever is earlier.

14.1 Enterprise Customers may request invoice-based billing with NEFT/RTGS payment, subject to credit assessment.

14.2 A purchase order number will be printed on invoices where supplied, but terms and conditions contained in a purchase order or vendor portal have no legal effect and do not modify the Agreement.

14.3 Vendor onboarding, portal registration, or e-invoicing requirements that impose material cost may be subject to a handling fee agreed in advance.

14.4 Where an Order Form specifies payment terms, billing frequency, or committed volumes different from this Policy, the Order Form prevails.

15.1 Cancel at any time from your Account settings. Cancellation stops future renewals; it does not trigger a refund of the current term except as provided in the Refund Policy.

15.2 Access continues until the end of the paid term. On expiry, resources stop resolving and the retention timeline in the Data Retention Policy begins.

15.3 Export your Customer Data before the term ends. Export tooling and API access are available while the subscription is active and during the 30-day post-termination window.

Billing records contain personal data processed under the Privacy Policy. Invoices and accounting records are retained for 8 years to satisfy Indian tax and company law, and this retention survives deletion requests to the extent required by law.

We may update this Policy with 30 days' notice for material changes. Changes required by law or by our payment provider may take effect immediately.

Pranava Company Group (ZipZy®)
62, Mandola, Loni, Ghaziabad, Uttar Pradesh 201102, Bharat (India)